Purchase Policy

This Purchase Policy applies when Dowajo agrees to help with a purchase, order, delivery, forwarding, or related shopping request. It supplements the Dowajo Terms of Service.

1. Purchase requests

Dowajo will use the item details, links, seller information, options, quantities, delivery address, and other instructions you provide or approve. You are responsible for making sure those instructions are accurate, complete, and current before Dowajo starts the request.

Dowajo may decline, cancel, pause, or revise a quote if an item is unavailable, the price changes, the seller changes the terms, the request cannot be completed as described, or the request becomes restricted, risky, or impractical.

2. Prices and third-party costs

Product prices, seller fees, domestic shipping, international shipping, platform fees, exchange rates, delivery times, and availability may change before or after a request is submitted. You are responsible for approved product costs, service fees, delivery costs, taxes, and other third-party charges connected to your request.

If additional cost or coordination is needed, Dowajo may ask for your approval before continuing. Dowajo is not required to continue work beyond the scope, price, or costs you approved.

3. Prohibited and restricted items

Dowajo may refuse or stop any purchase, forwarding, shipping, or delivery request involving restricted, regulated, sanctioned, unsafe, unlawful, counterfeit, export-controlled, customs-sensitive, or carrier restricted goods.

Dowajo may request additional information about the item, recipient, destination, or intended use before proceeding. If Dowajo determines that a request is not appropriate for the service, Dowajo may decline the request even after an initial review.

4. Customs, duties, and import rules

You are responsible for ensuring that the item, destination, recipient, and intended use comply with applicable import, export, customs, sanctions, carrier, and trade control rules.

You are responsible for customs duties, import taxes, brokerage fees, storage fees, return shipping, failed delivery costs, penalties, and other charges imposed by customs authorities, carriers, sellers, platforms, or other third parties.

5. Shipping and delivery

Delivery times are estimates and may be affected by sellers, carriers, customs authorities, weather, holidays, address issues, payment review, stock changes, or other events outside Dowajo's control.

Dowajo is not responsible for loss, damage, delay, seizure, customs action, failed delivery, returned packages, or other issues caused by sellers, carriers, customs authorities, platforms, or other third parties after an item has been purchased or shipped.

6. Product condition and authenticity

Dowajo is not the manufacturer, seller, or certifier of products purchased through third parties. Dowajo does not guarantee product quality, condition, sizing, color accuracy, authenticity, availability, compatibility, seller descriptions, or whether a product will meet your expectations.

Unless Dowajo separately agrees in writing to perform a specific verification step, Dowajo is not responsible for confirming authenticity, detecting defects, evaluating condition, or inspecting whether an item matches a seller's listing.

7. Secondary market purchases

Requests involving secondhand marketplaces, individual sellers, resale platforms, limited drops, event goods, collectibles, or similar sources carry additional risk. You accept the risk of seller accuracy, product condition, authenticity, cancellation, non-response, platform-specific limitations, and lack of post-sale support.

8. Cancellations, returns, and exchanges

Cancellations, returns, exchanges, refunds, warranties, repairs, and post-sale support depend on the seller, platform, manufacturer, carrier, and applicable law. Dowajo may help communicate with a third party after purchase, but Dowajo cannot guarantee that a third party will accept a cancellation, return, exchange, refund, warranty claim, or repair request.

Once Dowajo has started work, completed a purchase, paid a third party, or shipped an item, related service fees and incurred costs are generally non-refundable. If a seller or platform issues a refund, the refund may be reduced by service fees, payment processing fees, shipping fees, return costs, currency conversion differences, or other incurred costs.

9. Damaged, missing, or incorrect items

If an item arrives damaged, incomplete, or materially different from what was approved, contact Dowajo promptly. Dowajo may request clear photos, videos, packaging images, receipts, tracking details, and other evidence reasonably needed to review the issue or contact the seller or carrier.

Dowajo may assist with communication, but any remedy depends on the seller, platform, carrier, manufacturer, or other responsible third party.

10. Contact

Questions about purchase requests may be sent to hello@dowajo.com.