FAQ

• +Help using Korean websites or apps
• +Delivery orders
• +Booking assistance
• +Purchase requests
• +Tickets or reservations
• +Translation and message writing
• +Customer support communication
• +Local research

• -Professional advice (legal, medical, immigration, tax, or financial)
• -Identity or account access requests
• -Guided tours or travel packages
• -Restricted, illegal, unsafe, or high-risk requests

1. Submit your request with the relevant details, links, deadline, and preferred contact method.
2. Dowajo reviews the scope and lets you know if it can help.
3. Dowajo sends the next step, estimate, or invoice for your approval.

Most simple requests receive an initial reply within one business day. More complex or time-sensitive tasks may need extra review before Dowajo can finalize the scope.

Dowajo currently supports English and Korean only.

Dowajo is Do-wa-Jo: Do and Jo in Korean. Do is the Korean otter who helps you stay afloat in Korea. Jo is the Korean sparrow who catches the small details for you. Fun fact: otters really do live along the Han River.

Pricing depends on the complexity, urgency, and amount of coordination needed. Quick and Standard requests have starting prices, while Custom requests are quoted after review.

We currently accept payment by Wise, PayPal, or cash.

For most paid requests, payment is received before Dowajo begins the task. If a request needs a custom quote, the price and scope are agreed first.

Dowajo works within the approved scope whenever possible. If the task may require extra time, cost, or coordination, Dowajo pauses the work and asks whether you would like to continue before proceeding.